You must pay for Product shipping costs to your designated locations within the ordering process prior to shipment of such Products. We may make exceptions to this and change our policy from time to time. Accepted orders will be processed and Products will be shipped to valid physical addresses.
Exact shipping dates may be unknown at the time you place the order (unless displayed during your check out process) and may exceed 30 days after your order is accepted. Epitomical will notify you if any order is estimated to take longer than 90 days to ship from the time the order is placed by you and accepted by Epitomical. In such circumstances, Epitomical will include in the notice your options as it relates to the order for Products that take longer than 90 days to ship. Products may be shipped by Epitomical or direct from one of our independent contractors. All claims of shortages or damages suffered in transit must be submitted directly to the Epitomical within the Warranty period. Epitomical reserves the right to make partial shipments. Epitomical is not bound to deliver any Products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached. Products may not be returned without the prior written consent of Epitomical through our RMA process.
Please note that the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.
As Epitomical takes care of the dispatch of the products you purchase on our online store, the risk of loss or damage to the product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s).
We have established relationships with multiple carriers to deliver products from our warehouses to you. Depending on your location, value of your order and weight of the products, we will provide options for Postal and/or Carrier Delivery for the most suitable delivery method. These options will be provided during the ordering process and confirmed in your order confirmation email. Delivery times vary according to your selected delivery address and availability of your items.
If you have placed orders for multiple products, we will aim to deliver all the products in a single delivery. If you need these orders to be sent as items become available, please contact Customer Care.
For carrier deliveries, a signature may be required and you can track the status of your order online. For postal deliveries no signature is required and order status tracking is not available.
Please note that we may not be able to ship to P.O. boxes or BFPO addresses.
Shortly after you place your order, you will receive an order acknowledgement email to confirm that we have received your order.
Once your order has been accepted and dispatched you will receive a dispatch notification email confirming that your order has been processed.
This email contains your order details, carrier and tracking information (if available) as well as your selected delivery time.
Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder.
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If you have any questions, please contact Customer Care.
If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor, our carrier does not require a signature specific to the order details.
If you provide a home address which has a reception or concierge service our carrier will deliver to the concierge. The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.
If you have missed your delivery, the carrier or postal delivery will normally leave a card with instructions on how to reschedule or collect your order from a local depot. If you have trouble retrieving your order the please contact Customer Care.
In case of any damage to your delivery, Epitomical will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.
If you're having trouble with your new product or believe it is defective, please contact Customer Care immediately.